Solution Management

Delivering quality to our customers is everything. Excellence with the Managed Networking Solution is achieved through rapid and appropriate actions to network incidents. This is why Colt has assembled a highly skilled and motivated team equipped with the best tools. These additional resources enable you to focus on building value without negating performance.

Colt’s Solution Management offers on-demand access to advanced engineering skills, network management tools and partner management capability.

We can provide tailored and specific service metrics, service levels and change management processes. This means that accountability is coupled with authority across the network estate, to deliver the highest levels of service availability and response times.

Simply, you benefit from agility, efficiency and transparency through a highly skilled team, while you focus on your core business.

Having a partner with a solution management approach ensures that availability, compliance and a common security profile can be rigorously maintained. Colt’s Premium Networking Solution Management offers a network management asset committed to your mission. It provides a single point of contact and ownership for end-to-end service level management across multiple connectivity provider interfaces.

Under the Premium Networking Solution Management service umbrella, Colt engineers, with an understanding of the network solution and value proposition, will monitor network events at all times and raise tickets automatically in the case of network incidents. All tickets raised are subject to a forensic analysis, using an advanced tool set and comprehensive solution documentation.

In order to perform the role as single point of contact for the customer, Colt’s solution management fulfils the pivotal role of third-party management to ensure solution and incident management integrity are both maintained and auditable. In collaboration with you, we will create a schedule of Service Level Agreements (SLAs) for the services that underpin the solution.

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